At DYNELORIA, we are committed to ensuring the satisfaction of our customers with all products and services purchased from us. This Refund Policy outlines the terms and conditions under which refunds may be granted.
Refund requests must be made within 30 days of the original purchase date. To be eligible for a refund, the product must be unused and in the same condition that you received it, along with the original packaging where applicable.
Certain items are non-returnable and non-refundable, including gift cards, downloadable software products, and services that have already been performed.
To initiate a return, please contact our customer service team at [email protected] with your order number and details of the item you wish to return. Upon approval, you will receive further instructions on how to proceed with the return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly, with a credit automatically applied to your credit card or original method of payment, usually within 7-10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].